Server patching and firmware upgrades are critical to ensuring the security and performance of servers and network devices. There are several standard procedures that organizations follow to carry out these tasks. Plan and Schedule: First, it is important to plan and schedule the patching and firmware upgrade activities. This includes identifying the systems that need to be patched or [Read more...]
By regularly visiting these websites and keeping up-to-date with the latest trends and news, IT professionals can stay informed and make more informed decisions about their work. Ars Technica - a website that covers news and reviews related to technology, science, and politics. TechCrunch - a website that provides technology news, analysis, and reviews of new products and services. The [Read more...]
There are many great freeware software tools for IT troubleshooting. Here are some of the best ones: Process Explorer - a tool for monitoring processes and system activity in real-time. Wireshark - a network protocol analyzer that captures and analyzes network traffic. CrystalDiskInfo - a utility for monitoring the health and status of hard drives and solid-state drives. TreeSize Free [Read more...]
Here are some common mistakes to avoid when starting your career as an entry-level IT support professional: Lack of technical knowledge: Although IT support is an entry-level job, it requires some basic technical knowledge. It is essential to have a good understanding of hardware, software, and networking concepts. You should have a basic understanding of operating systems, such as Windows or [Read more...]
Step 1: Plan your patching strategy Determine the frequency of patching Identify who is responsible for patching Determine how to test patches before deployment Prioritize patches based on their criticality Step 2: Perform a backup Create a backup of the server before installing patches Use a backup tool such as Windows Server Backup Step 3: Use a test [Read more...]
Working for a Managed Service Provider (MSP) can offer many advantages compared to working for a corporate organization. Here are some of the reasons why MSPs might be a better choice for some people: Flexibility and Work-Life Balance: MSPs are often smaller and more agile than corporate organizations, which can allow for greater flexibility and a better work-life balance. MSPs may offer more [Read more...]
These are just a few examples of the new backup concepts that have emerged in recent years. As technology continues to evolve, we can expect to see even more innovative approaches to backup and recovery in the future. Immutable backups: Immutable backups are backups that cannot be modified or deleted, providing an added layer of protection against cyberattacks such as ransomware. With immutable [Read more...]
It is important to have backup and restoration in place for all your systems for several reasons: Protection against data loss: Backups ensure that you can recover data in the event of hardware failure, data corruption, human error, or cyber attacks. Without backups, you may lose important data that is impossible to recover. Business continuity: If your systems are down, your business may [Read more...]
Here are some specific ITSM frameworks that can be used to resolve Level 1 IT incidents and requests: Information Technology Infrastructure Library (ITIL): ITIL is a widely adopted ITSM framework that provides a set of best practices for managing IT services. ITIL includes a comprehensive set of processes, including incident management, problem management, change management, and service desk [Read more...]
In ITSM frameworks, an incident and a service request are two different types of IT-related issues. An incident is an unplanned interruption or reduction in quality of an IT service. It can be an event that causes an IT service to fail, or it can be a situation where a user is unable to access an IT service. Examples of incidents include system crashes, network failures, and software [Read more...]