In an era characterized by rapid technological advancements, artificial intelligence (AI) stands as the transformative force that is reshaping industries across the globe. With AI's ever-increasing capabilities, it's not just a buzzword anymore; it's the driving force behind the future of technology. In this article, we'll explore the profound impact AI is having and will continue to have on [Read more...]
RAID stands for Redundant Array of Independent Disks. It is a storage technology that combines multiple hard drives into a single logical unit to provide improved performance, data redundancy, and fault tolerance. There are several types of RAID configurations, including: RAID 0: This configuration stripes data across multiple hard drives to improve performance. However, it does not provide [Read more...]
Software updates and patches: Failure to keep software up to date and apply patches for known vulnerabilities can leave systems open to attack. Hackers often exploit unpatched vulnerabilities to gain access to systems. Weak passwords: Weak or easily guessable passwords are a major security risk. Many people still use passwords that are easy to guess, such as "123456" or "password", leaving [Read more...]
Firewalls are essential components of modern network security, serving as the first line of defense against unauthorized access and malicious traffic. Understanding the key elements of firewalls is crucial for anyone involved in network security or administration. Here are some of the most important elements of firewalls to understand and learn about: Packet Filtering: Packet filtering is a [Read more...]
Server patching and firmware upgrades are critical to ensuring the security and performance of servers and network devices. There are several standard procedures that organizations follow to carry out these tasks. Plan and Schedule: First, it is important to plan and schedule the patching and firmware upgrade activities. This includes identifying the systems that need to be patched or [Read more...]
There are many great freeware software tools for IT troubleshooting. Here are some of the best ones: Process Explorer - a tool for monitoring processes and system activity in real-time. Wireshark - a network protocol analyzer that captures and analyzes network traffic. CrystalDiskInfo - a utility for monitoring the health and status of hard drives and solid-state drives. TreeSize Free [Read more...]
Step 1: Plan your patching strategy Determine the frequency of patching Identify who is responsible for patching Determine how to test patches before deployment Prioritize patches based on their criticality Step 2: Perform a backup Create a backup of the server before installing patches Use a backup tool such as Windows Server Backup Step 3: Use a test [Read more...]
These are just a few examples of the new backup concepts that have emerged in recent years. As technology continues to evolve, we can expect to see even more innovative approaches to backup and recovery in the future. Immutable backups: Immutable backups are backups that cannot be modified or deleted, providing an added layer of protection against cyberattacks such as ransomware. With immutable [Read more...]
I always recommend starting your career in an IT support role, so you have an understanding of how systems are working this will help you will get a very broad understanding of IT knowledge and learn how to communicate with customers Troubleshooting skills: IT support engineers need to be able to diagnose and resolve technical issues efficiently and effectively. This involves being able to [Read more...]
Managed service providers (MSPs) should have several policies in place for handling daily tickets efficiently and effectively. Some important policies include: Response Time: Define a clear response time for different types of tickets, based on their priority level. This will help set expectations with clients and ensure the timely resolution of issues. Escalation Procedure: Define a clear [Read more...]