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Shamsullah Shams

IT Technician

The Future of Technology: How AI Is Revolutionizing Industries

July 23, 2023 by Shamsullah Shams Leave a Comment

In an era characterized by rapid technological advancements, artificial intelligence (AI) stands as the transformative force that is reshaping industries across the globe. With AI's ever-increasing capabilities, it's not just a buzzword anymore; it's the driving force behind the future of technology. In this article, we'll explore the profound impact AI is having and will continue to have on [Read more...]

Posted in: IT Support Engineer, IT Technician, Network Engineer, System Engineer Tagged: AI Echo System, Aritificial Technology, Technolgy

Brief Overview of the RAID Controller and its Use Case

April 10, 2023 by Shamsullah Shams Leave a Comment

RAID stands for Redundant Array of Independent Disks. It is a storage technology that combines multiple hard drives into a single logical unit to provide improved performance, data redundancy, and fault tolerance. There are several types of RAID configurations, including: RAID 0: This configuration stripes data across multiple hard drives to improve performance. However, it does not provide [Read more...]

Posted in: IT Support Engineer, IT Technician, System Administrator, System Engineer Tagged: raid, raid controller

Basic Troubleshooting Steps for IT Technicians

March 20, 2023 by Shamsullah Shams Leave a Comment

As an IT technician, there are several steps you can take to troubleshoot common computer issues. Here's a basic troubleshooting process you can follow: Identify the problem: Before you can fix a problem, you need to know what the problem is. Talk to the user and ask questions to help identify the issue. Gather information: Collect any relevant information about the computer or network, [Read more...]

Posted in: IT Technician Tagged: IT Technician, it troubleshooting

Key Terms Every IT Technician Should Know

February 14, 2023 by Shamsullah Shams Leave a Comment

As an IT technician, it's important to have a good understanding of some basic concepts and technologies. Here are some key terms that you should know: Operating System (OS): The software that manages a computer's hardware and provides a platform for applications to run on. Hardware: The physical components of a computer, such as the processor, memory, and hard drive. Network: A group of [Read more...]

Posted in: IT Technician Tagged: backup, hardware, network, Technician, troubleshooting

Best Practices for Windows Server Patching: A Comprehensive Guide

January 28, 2023 by Shamsullah Shams Leave a Comment

Step 1: Plan your patching strategy Determine the frequency of patching Identify who is responsible for patching Determine how to test patches before deployment Prioritize patches based on their criticality Step 2: Perform a backup Create a backup of the server before installing patches Use a backup tool such as Windows Server Backup Step 3: Use a test [Read more...]

Posted in: Best Practices, IT Support Engineer, IT Technician, Network Engineer, System Administrator, System Engineer Tagged: Patch Management, Security, system Administration, Windows Server

How Backups has changed in Recent Years

January 15, 2023 by Shamsullah Shams Leave a Comment

These are just a few examples of the new backup concepts that have emerged in recent years. As technology continues to evolve, we can expect to see even more innovative approaches to backup and recovery in the future. Immutable backups: Immutable backups are backups that cannot be modified or deleted, providing an added layer of protection against cyberattacks such as ransomware. With immutable [Read more...]

Posted in: Best Practices, IT Support Engineer, IT Technician, Network Engineer, System Administrator, System Engineer Tagged: hybrid backup, immutable backups, object storage, zero backup

What are some of the skills required for starting a career as Entry level IT Support Engineer

January 1, 2023 by Shamsullah Shams Leave a Comment

I always recommend starting your career in an IT support role, so you have an understanding of how systems are working this will help you will get a very broad understanding of IT knowledge and learn how to communicate with customers Troubleshooting skills: IT support engineers need to be able to diagnose and resolve technical issues efficiently and effectively. This involves being able to [Read more...]

Posted in: IT Support Engineer, IT Technician Tagged: customer service, IT support, ITIL, troubleshooting

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