Author name: Shamsullah Shams

How AI (Artificial Intelligent) could help with the current Afghanistan situation

Leave a Comment / Afghan Life, Growth /

The current situation in Afghanistan is complex and multifaceted, involving political, social, economic, and humanitarian challenges. While AI and tools like ChatGPT cannot solve all these issues on their own, they can play a role in contributing to certain aspects of overcoming the challenges. Here are some ways AI and tools like ChatGPT could be […]

How AI (Artificial Intelligent) could help with the current Afghanistan situation Read More »

How Backups has changed in Recent Years

Leave a Comment / Best Practices, IT Support Engineer, IT Technician, Network Engineer, System Administrator, System Engineer /

These are just a few examples of the new backup concepts that have emerged in recent years. As technology continues to evolve, we can expect to see even more innovative approaches to backup and recovery in the future. Immutable backups: Immutable backups are backups that cannot be modified or deleted, providing an added layer of

How Backups has changed in Recent Years Read More »

Top ITSM Frameworks for Resolving IT Incidents and Requests

Leave a Comment / Best Practices /

Here are some specific ITSM frameworks that can be used to resolve Level 1 IT incidents and requests: Overall, ITSM frameworks provide a structured approach for managing IT incidents and requests, ensuring that incidents are resolved quickly and efficiently, and customers receive high-quality service. By adopting ITSM frameworks, organizations can improve their IT service delivery

Top ITSM Frameworks for Resolving IT Incidents and Requests Read More »

Distinguishing Between Incidents and Service Requests in ITSM Frameworks

Leave a Comment / Best Practices /

In ITSM frameworks, an incident and a service request are two different types of IT-related issues. An incident is an unplanned interruption or reduction in quality of an IT service. It can be an event that causes an IT service to fail, or it can be a situation where a user is unable to access

Distinguishing Between Incidents and Service Requests in ITSM Frameworks Read More »

Effective Policies for Managing Daily Tickets for Managed Service Providers (MSPs)

Leave a Comment / Best Practices, Growth, IT Support Engineer, System Engineer /

Managed service providers (MSPs) should have several policies in place for handling daily tickets efficiently and effectively. Some important policies include: By implementing these policies and procedures, MSPs can ensure that daily tickets are handled efficiently and effectively, leading to improved customer satisfaction and business success

Effective Policies for Managing Daily Tickets for Managed Service Providers (MSPs) Read More »

Technology for Good: Empowering Communities to Make a Difference

Leave a Comment / Growth /

Technology has become a ubiquitous part of our daily lives, from the way we communicate to the way we work and play. But it’s not just about convenience or entertainment — technology can also be a powerful tool for good, driving positive change and improving lives in communities around the world. One of the most

Technology for Good: Empowering Communities to Make a Difference Read More »

Breaking Barriers: Why Afghan Girls Should Embrace a Career in Technology

Leave a Comment / Growth /

The technology sector is one of the fastest-growing industries in the world, offering a wide range of career opportunities and the potential for significant economic growth. In Afghanistan, where girls face unique challenges and limitations, investing in technology education and career development can provide a path to a better future. Here are some reasons why

Breaking Barriers: Why Afghan Girls Should Embrace a Career in Technology Read More »

Scroll to Top