I always recommend starting your career in an IT support role, so you have an understanding of how systems are working this will help you will get a very broad understanding of IT knowledge and learn how to communicate with customers
Troubleshooting skills: IT support engineers need to be able to diagnose and resolve technical issues efficiently and effectively. This involves being able to identify the root cause of problems and use appropriate tools and techniques to fix them.
Communication skills: IT support engineers need to have strong communication skills, both verbal and written. They need to be able to explain technical issues to non-technical users in a clear and concise manner.
Customer service skills: IT support engineers need to have strong customer service skills and be able to handle difficult or frustrated customers. They need to be patient, empathetic, and able to handle high-pressure situations.
Remote support: IT support engineers need to be able to provide remote support to customers who are not on-site. This involves using remote support tools to troubleshoot issues and provide technical assistance.
Documentation: IT support engineers need to maintain accurate records of customer interactions, technical issues, and solutions. This helps to ensure continuity of support and provides a record for future reference.
Continuous learning: IT support engineers need to keep up-to-date with new technologies, updates, and security patches. This involves continuous learning, attending workshops, and staying informed of the latest trends and developments in the industry
last but not least, finding out what you love and then shifting/moving your career and focusing on that one or two areas such as Cyber Security, Cloud, Virtualization, Blockchain, IoT, Management, Audit and so many other fields