Top ITSM Frameworks for Resolving IT Incidents and Requests
Here are some specific ITSM frameworks that can be used to resolve Level 1 IT incidents and requests: Information Technology Infrastructure Library (ITIL): ITIL is a widely adopted ITSM framework that provides a set of best practices for managing IT services. ITIL includes a comprehensive set of processes, including incident management, problem management, change management, and service desk [Read more...]